Privacy
Policy
At dkh88, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used and stored, and what rights you hold as a dkh88 player in Bangladesh. We are committed to full transparency about our data practices.
dkh88 ("we", "us", "our") operates the online betting and casino platform accessible at dkh88.io (the "Platform"). This Privacy Policy sets out the basis on which we collect, process, store, and share any personal data you provide to us or that we collect in connection with your use of the Platform.
We recognise that personal data belongs to you. Our goal is to be straightforward about what we collect and why, so that you can make informed decisions about using dkh88. This policy is written in plain English and structured to be easy to navigate. If you have any questions after reading it, our support team is available 24/7 at [email protected].
By registering an account on dkh88.io, making a deposit, placing a wager, or simply browsing the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to close your account.
We collect personal data from you in several ways: information you provide directly when registering or using the Platform, information generated automatically as you interact with our services, and information received from third-party payment providers used to process your transactions. The categories of personal data we collect are described below.
| Category | Data Points Collected | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID number (NID), passport number (where applicable) | Provided by you at registration or during KYC verification |
| Contact Data | Email address, mobile phone number, residential address (including division, district, and city within Bangladesh) | Provided by you at registration |
| Financial Data | bKash/Nagad/Rocket/Upay account numbers, bank account details, transaction history, deposit and withdrawal records | Provided by you and automatically generated through Platform transactions |
| Account Data | Username, encrypted password, account balance, wagering history, bonus activity, session records | Automatically generated and maintained by the Platform |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, time zone (BST UTC+6), referring URL | Automatically collected via cookies and server logs |
| Usage Data | Pages visited, games played, betting markets accessed, session duration, click patterns, search queries on the Platform | Automatically collected via analytics tools |
| Communications Data | Support tickets, live chat transcripts, email correspondence, WhatsApp messages sent to our support number | Provided by you through our support channels |
| Verification Documents | Scanned copies or photographs of NID, passport, utility bills, bank statements submitted for KYC purposes | Provided by you during the verification process |
We do not collect sensitive personal data such as biometric data, health records, political opinions, religious beliefs, or racial or ethnic origin unless specifically required by law or provided voluntarily by you in a support communication. Where such data is inadvertently provided, we will delete it promptly unless retention is legally required.
We do not collect data from children. dkh88 is strictly for adults aged 21 and above. If we discover that personal data has been collected from a person under 21 years of age, we will delete that data immediately and close the associated account.
dkh88 uses the personal data we collect only for the purposes set out below. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected without first informing you and, where required, obtaining your consent.
- Account Registration & Management: To create and maintain your player account, authenticate your identity at login, and process any changes to your account settings or personal details.
- Identity Verification (KYC): To verify your age and identity in compliance with our responsible gaming obligations and anti-fraud procedures, and to confirm the ownership of payment methods used on the Platform.
- Processing Transactions: To process deposits, withdrawals, bonus credits, and wagering activity accurately and in a timely manner, and to maintain a complete and auditable financial record for your account.
- Customer Support: To respond to your queries, complaints, and requests submitted via email, live chat, or WhatsApp, and to maintain a record of our communications with you for quality assurance purposes.
- Responsible Gaming Compliance: To monitor your betting and gameplay patterns for signs of problem gambling behaviour, to enforce deposit limits and self-exclusion requests, and to comply with our responsible gaming commitments.
- Fraud Prevention & Security: To detect, investigate, and prevent fraud, money laundering, bonus abuse, multi-accounting, identity theft, and any other prohibited activity on the Platform.
- Platform Improvement: To analyse usage patterns, identify technical issues, optimise the user experience, and develop new features and services that better serve players in Bangladesh.
- Legal & Regulatory Compliance: To comply with any applicable legal obligations, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.
- Personalisation: To personalise promotional offers, game recommendations, and content displayed to you based on your preferences and activity history on the Platform — only where you have not opted out of such communications.
We will never sell your personal data to third parties for their own commercial or marketing purposes. Any sharing of data with third parties is strictly limited to what is necessary to deliver the services described above and is governed by the data sharing framework described in Section 5.
dkh88 processes your personal data on one or more of the following legal bases depending on the specific purpose of processing:
- Contractual Necessity: Processing is necessary for the performance of our contract with you — that is, to provide the betting and casino services you have registered to use, to process your deposits and withdrawals, and to manage your account.
- Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud detection, security monitoring, platform optimisation, and responsible gaming compliance, provided those interests are not overridden by your privacy rights.
- Legal Obligation: Processing is required to comply with applicable legal or regulatory requirements, including anti-money laundering obligations, law enforcement requests, and dispute resolution requirements.
- Consent: For certain processing activities — specifically, sending you promotional communications about bonuses, new games, or platform features — we rely on your consent. You may withdraw consent for marketing communications at any time by contacting [email protected].
Where processing is based on consent, withdrawal of consent will not affect the lawfulness of any processing carried out prior to withdrawal, nor will it affect processing carried out on other legal bases.
We may share your personal data with the following categories of third parties in the circumstances described:
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the minimum financial and identity data necessary to process your deposit and withdrawal transactions.
- Game Providers: Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and other certified game studios receive anonymised session identifiers to manage live game connections. They do not receive your full identity data or payment details.
- Identity Verification Services: Where we use third-party KYC verification tools to authenticate identity documents, those providers receive the documents and identity data you submit solely for verification purposes.
- IT & Hosting Infrastructure: Our hosting providers, cloud infrastructure partners, and cybersecurity vendors process technical and account data as necessary to maintain platform security and availability. All such vendors are contractually bound to process data only on our instructions.
- Law Enforcement & Regulatory Authorities: We will disclose personal data to law enforcement agencies, courts, or regulatory bodies where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of users, or comply with a valid legal process.
- Business Successors: In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify you of any such change via email or a prominent notice on the Platform.
All third parties with whom we share personal data are required to maintain appropriate technical and organisational measures to protect that data and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
dkh88 uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate and improve the Platform. Cookies are small text files stored on your device when you visit dkh88.io. They allow us to recognise you across sessions, maintain your login state, and collect usage analytics.
We use the following categories of cookies on the Platform:
- Essential Cookies: These cookies are strictly necessary for the Platform to function. They manage your login session, maintain your Wallet state, and enable secure navigation. These cookies cannot be disabled without breaking core Platform functionality.
- Analytics Cookies: These cookies collect aggregated, anonymised data about how players navigate the Platform — which pages are visited most frequently, how long sessions last, and where users encounter errors. This data helps us improve the user experience.
- Preference Cookies: These cookies remember your preferences such as language settings, display configurations, and recently played games to personalise your experience.
- Security Cookies: These cookies support our fraud detection and anti-bot systems by helping us distinguish legitimate player sessions from automated or suspicious activity.
You may control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies; however, disabling essential cookies will prevent you from accessing your dkh88 account. For detailed guidance on managing cookies, consult your browser's help documentation.
We do not use third-party advertising cookies or tracking pixels that share your data with advertising networks.
dkh88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and operational requirements. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account plus 5 years after closure | Legal obligation, dispute resolution, anti-fraud |
| Financial & Transaction Records | 7 years from the date of each transaction | Financial record-keeping obligations |
| KYC Verification Documents | 5 years after account closure | Anti-money laundering compliance |
| Customer Support Communications | 3 years from the date of last interaction | Quality assurance, dispute resolution |
| Technical & Usage Logs | 12 months from collection | Security monitoring, platform improvement |
| Marketing Consent Records | Until consent is withdrawn plus 12 months | Evidence of consent basis |
When personal data is no longer required, we securely delete or anonymise it so that it can no longer be associated with any individual. Where anonymisation is not possible, we apply secure deletion procedures including overwriting of stored data.
Please note that data associated with accounts that have been closed due to suspected fraud, money laundering, or breach of our Terms & Conditions may be retained for longer periods as required for ongoing investigation and legal proceedings.
dkh88 implements a layered approach to data security that includes the following technical and organisational measures:
- Encryption in Transit: All communications between your browser or device and dkh88.io are encrypted using TLS 1.2 or higher. Your login credentials, payment details, and personal data are never transmitted in plain text.
- Encryption at Rest: Personal data and financial records stored on our servers are encrypted using AES-256 encryption. Encryption keys are managed separately from the encrypted data and rotated on a regular schedule.
- Access Controls: Access to personal data is restricted to dkh88 personnel who have a legitimate need to process it for their job function. All staff with data access are bound by confidentiality obligations and receive regular data protection training.
- Intrusion Detection: Our infrastructure is monitored 24/7 for suspicious activity, unauthorised access attempts, and anomalies that may indicate a security breach. Automated alerting systems escalate potential incidents immediately.
- Password Security: Player account passwords are stored as salted cryptographic hashes. dkh88 employees cannot view your password in plain text. We recommend using a strong, unique password for your dkh88 account.
- Two-Factor Authentication: Where available, we encourage players to enable additional login verification to protect their accounts from unauthorised access.
Despite our best efforts, no data transmission over the internet or electronic storage system can be guaranteed as 100% secure. You use the Platform at your own risk and are responsible for maintaining the confidentiality of your own account credentials. Notify us immediately at [email protected] if you suspect any unauthorised access to your account.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, dkh88 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.
As a dkh88 player, you hold a number of rights with respect to the personal data we process about you. These rights are described below. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within ten (10) business days of receiving a valid request.
You have the right to request a copy of the personal data dkh88 holds about you, along with information about how it is being used and the legal basis for its processing. We will provide this information in a clear, structured format free of charge.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly via your account settings, or contact support for more substantive corrections.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing and there are no overriding legitimate grounds. This right is subject to our legal retention obligations — we cannot delete financial records that must be retained for regulatory compliance.
You may request that we restrict processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or while you are waiting for a response to an objection you have raised.
Where processing is based on our legitimate interests, you have the right to object to that processing. We will then cease processing unless we can demonstrate compelling legitimate grounds that override your interests. You may also object to processing for direct marketing purposes at any time.
Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) for transfer to another service provider.
Where processing is based on your consent (for example, receiving promotional emails about bonuses), you may withdraw that consent at any time by emailing [email protected]. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
dkh88 will not discriminate against you for exercising any of the rights listed above. Exercising your rights will not affect your ability to use the Platform except where deletion or restriction of data makes it impossible for us to maintain your account in compliance with our legal and responsible gaming obligations.
dkh88 employs the following measures to prevent access by minors and the inadvertent collection of their personal data:
- All users are required to confirm at registration that they are aged 21 or older.
- Date of birth is collected at registration and cross-checked against KYC documents before withdrawals are processed.
- Any account found to have been registered by a person under 21 years of age will be closed immediately. Any funds deposited into that account will be suspended pending verification of the account holder's identity and the source of funds, and will be handled in accordance with applicable legal requirements.
- If you are the parent or guardian of a minor and believe they have registered an account on dkh88.io, please contact us immediately at [email protected]. We will investigate and take appropriate action within 48 hours.
We are committed to working with parents and guardians to protect children from inappropriate access to gambling content. We recommend the use of parental control software where minors share devices with adult account holders.
The dkh88 Platform integrates with a number of third-party services necessary to deliver our core offerings. Each of these third parties operates under its own privacy policy and data processing terms, which are independent of this Privacy Policy. dkh88 is not responsible for the privacy practices of these third parties, but we conduct due diligence to ensure they maintain appropriate data protection standards before we engage them.
Third-party services integrated with the dkh88 Platform include:
- Game Studios: Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe provide the casino games available on the Platform. When you play a live dealer game or casino slot, connection data is routed through the provider's infrastructure. Refer to each provider's privacy documentation for details of their data practices.
- Payment Processors: bKash, Nagad, Rocket, Upay, and our banking partners process your financial transactions. Payment data is handled by these providers under their own terms and security frameworks. dkh88 does not store full payment account credentials on our own servers.
- Analytics Tools: We use privacy-respecting web analytics tools to measure Platform performance. Analytics data is aggregated and anonymised before analysis. We do not share individual-level usage data with analytics providers for their own commercial purposes.
- Communication Services: Our live chat and customer support infrastructure is powered by third-party helpdesk tools. Chat transcripts are stored in accordance with the retention periods described in Section 7.
The Platform may contain links to third-party websites in informational content (such as payment provider reference pages). dkh88 is not responsible for the privacy practices or content of any external website. We recommend reviewing the privacy policy of any third-party site before sharing personal information with them.
dkh88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or operational requirements. When we make material changes to this Policy, we will notify registered players via the email address associated with their account and/or by posting a prominent notice on the Platform.
The updated version of the Privacy Policy will always be accessible at dkh88.io/privacy-policy, identified by the "Last Updated" date at the top of the document. Your continued use of the Platform after any changes to this Policy take effect constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must stop using the Platform and contact us to close your account.
Minor updates — such as editorial corrections, formatting changes, or clarifications that do not alter the substance of our data practices — may be made without individual notification but will always be reflected in an updated "Last Updated" date.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way dkh88 handles your personal data, please contact our Data Support team using the details below. All contact details are displayed as plain text — please do not attempt to use them as clickable links.
- Email: [email protected] (subject line: "Privacy Policy Query" or "Data Rights Request")
- WhatsApp: +880 1700-000000
- Live Chat: Available 24/7 via d kh88.io — average response time 2–5 minutes
- Operating Hours: Support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
- Serving: Players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar
How dkh88 Protects Your Privacy
These six principles guide every data decision we make at dkh88, from the moment you register to long after you close your account.
Every interaction between your device and dkh88.io is protected by TLS 1.2+ encryption. Your login credentials, financial data, and personal details are never transmitted in plain text, keeping your information secure at all times.
Identity verification is conducted on every account before withdrawals are approved. KYC protects both you and the platform by confirming account ownership and preventing identity theft or fraudulent account activity.
dkh88 never sells, rents, or trades your personal data to third-party advertisers or data brokers. Your information is used solely to operate your account, process transactions, and improve your experience on the platform.
You hold seven clear data rights with dkh88 — access, rectification, erasure, restriction, objection, portability, and consent withdrawal. Submit any data rights request to [email protected] and receive a response within 10 business days.
We do not hold your data indefinitely. Defined retention periods apply to every category of data we collect, and we securely delete or anonymise data once those periods expire — no unnecessary accumulation of personal information.
Our support team is available around the clock to answer any questions about your data, help you exercise your rights, or address concerns about how your information is handled. Reach us via live chat, WhatsApp, or email at any time.
Your Data is Safe — Now Enjoy the Platform
Now that you know exactly how dkh88 handles your personal data, explore everything the platform has to offer — from live BPL cricket betting to 500+ casino games, all in Bangladeshi Taka. For players aged 21 and above only.